Terms of Service
Last updated: August 18, 2026
Welcome to Tidly. These Terms of Service (“Terms”) govern your access to and use of the Tidly website, online store, products, and services (collectively, the “Services”).
Tidly operates this online store and provides customers with a convenient shopping experience. Our store is powered by Shopify, which provides the technology used to operate our online store.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.
1. Access and Account
By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you create an account or provide information when placing an order, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You may not sell, transfer, assign, or otherwise provide your account to another person without our authorization.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, product colors and appearance may vary depending on your device, screen settings, or other technical factors.
We do not guarantee that the appearance of a product on your screen will exactly match the physical product.
Product information, availability, specifications, and descriptions may change from time to time without prior notice.
We reserve the right to discontinue products or limit the availability of products at any time.
3. Orders
When you place an order, you are making an offer to purchase the products selected in your order.
Tidly reserves the right to accept, reject, or cancel an order when reasonably necessary, including in cases involving product availability, pricing errors, suspected fraud, payment issues, or other legitimate reasons.
An order is considered accepted when we confirm the order and payment has been successfully processed.
Please carefully review your order before completing your purchase.
If we need to cancel, modify, or reject an order, we may contact you using the contact information provided during checkout.
Returns and refunds are handled according to our Refund & Return Policy.
Products purchased from Tidly are intended for personal or household use unless otherwise agreed with us.
4. Prices and Billing
Product prices, discounts, and promotions may change from time to time.
The price charged for an order will generally be the price displayed at the time the order is placed, unless there is an obvious pricing error or another applicable circumstance.
Unless otherwise stated, displayed prices may not include applicable taxes, shipping charges, customs duties, or import fees.
Shipping costs and applicable charges will be displayed during checkout when available.
Promotional offers may have additional terms and conditions. If the terms of a specific promotion conflict with these Terms, the promotion’s specific terms will apply.
You agree to provide accurate and complete billing and payment information.
You authorize us and our payment providers to process the payment necessary to complete your order.
5. Shipping and Delivery
We work with third-party suppliers, fulfillment providers, shipping companies, and logistics partners to process and deliver orders.
Shipping and delivery times are estimates and are not guaranteed unless a shipping service specifically provides a guaranteed delivery date.
Delivery times may vary depending on:
* Destination.
* Product availability.
* Supplier or fulfillment location.
* Shipping method.
* Carrier.
* Customs processing.
* Weather or other events outside our reasonable control.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Where applicable, such charges may be the responsibility of the customer.
Products from the same order may sometimes be shipped separately and arrive in different packages.
If an order is significantly delayed, lost, or otherwise affected by a shipping issue, please contact us so we can review the situation and assist you.
6. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.
Please review that policy before making a purchase.
Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.
7. Intellectual Property
All content available through our Services, including our trademarks, logos, text, product descriptions, graphics, images, videos, audio, website design, layout, and other materials, is owned by or licensed to Tidly or its respective rights holders and is protected by applicable intellectual property laws.
You may use the Services and their content only for personal, non-commercial purposes unless we provide written permission otherwise.
You may not reproduce, copy, distribute, modify, publish, transmit, sell, create derivative works from, or commercially exploit our content without prior written permission.
All rights not expressly granted under these Terms are reserved.
Tidly names, logos, product names, service names, designs, and slogans may be trademarks of Tidly or their respective owners.
Shopify names, logos, product names, and trademarks belong to Shopify.
8. Third-Party Services and Optional Tools
Our Services may include access to third-party services, applications, payment providers, shipping services, analytics tools, or other technologies.
Third-party services may be subject to their own terms and privacy policies.
We do not control all third-party services and are not responsible for their independent practices, availability, content, or policies.
Your use of third-party services is subject to the terms and policies of the applicable third-party provider.
9. Third-Party Links
Our Services may contain links to websites or services operated by third parties.
These links are provided for convenience and do not necessarily constitute an endorsement.
We are not responsible for the content, security, privacy practices, products, or services provided by third-party websites.
If you choose to access a third-party website, you do so at your own risk and should review its terms and privacy policy.
10. Relationship with Shopify
Our store is powered by Shopify.
However, purchases made through Tidly are transactions between you and Tidly.
Shopify provides the technology and infrastructure that enables us to operate our online store but is not responsible for the products sold by Tidly or for the fulfillment of orders placed through our store.
Nothing in these Terms is intended to create an obligation or responsibility for Shopify regarding products or services purchased from Tidly.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the choices and rights available to you.
12. Customer Reviews and Feedback
If you submit a review, comment, suggestion, idea, or other feedback to Tidly, you agree that you have the right to submit that content.
You grant Tidly a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute the submitted content for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You must not submit content that:
* Is unlawful or fraudulent.
* Infringes another person’s intellectual property or privacy rights.
* Contains harmful or malicious software.
* Is abusive, threatening, defamatory, or obscene.
* Contains misleading information.
* Impersonates another person or organization.
We reserve the right to remove content that violates these Terms or applicable law.
13. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, descriptions, prices, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct, update, or change inaccurate information at any time.
If an obvious error affects an order, we may contact you and, where legally permitted, cancel or modify the affected order and provide an appropriate refund.
14. Prohibited Uses
You may use our Services only for lawful purposes.
You agree not to use our Services:
* For unlawful or fraudulent purposes.
* To violate applicable laws or regulations.
* To infringe intellectual property rights.
* To harass, abuse, threaten, or harm others.
* To submit false or misleading information.
* To distribute spam or malicious content.
* To impersonate another person or organization.
* To interfere with the operation or security of our Services.
* To attempt unauthorized access to our systems.
* To collect or misuse another person’s personal information.
* To introduce viruses, malware, or other harmful code.
* To interfere with security features or access controls.
We reserve the right to suspend or terminate access to our Services if we reasonably believe that these Terms have been violated.
15. Suspension and Termination
We may suspend or terminate your access to our Services when reasonably necessary, including if you violate these Terms, engage in fraudulent or unlawful activity, or misuse our Services.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should continue after termination will remain effective.
16. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.
We do not guarantee that:
* The Services will always be available.
* The Services will be uninterrupted or error-free.
* All information will always be complete or accurate.
* The website will be free from technical issues or harmful components.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Tidly and its service providers will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.
This may include loss of profits, revenue, data, or business opportunities, except where such liability cannot legally be excluded or limited.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Tidly harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:
* Your violation of these Terms.
* Your unlawful use of the Services.
* Your violation of applicable law.
* Your violation of another person’s rights.
This provision does not apply where prohibited by applicable law.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.
20. Waiver and Entire Agreement
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies published on our website, constitute the agreement between you and Tidly regarding your use of the Services, except where applicable law provides otherwise.
21. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations where permitted by applicable law, including in connection with a business transaction or restructuring.
22. Governing Law
These Terms will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Tidly’s business is legally established, except where mandatory consumer protection laws provide otherwise.
Nothing in these Terms limits mandatory rights available to consumers under the laws applicable to them.
23. Headings
Section headings are provided for convenience only and do not affect the meaning or interpretation of these Terms.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last updated” date.
You should review these Terms periodically.
Your continued use of the Services after changes are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.
25. Contact Information
If you have any questions about these Terms of Service, please contact us at:
support@tidly.shop.com
Please do not include sensitive personal or financial information in your email unless specifically requested through an appropriate secure process.
