Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it. It must generally be unworn, unused, with its original tags, and in its original packaging, where applicable.

You will also need your receipt, order number, or other proof of purchase.

To start a return, please contact us at:

support@tidly.shop

Please do not send any item back before contacting us and receiving return instructions from our customer support team.

Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved. Do not send products to an address unless it has been provided to you by Tidly.

Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

Your item arrives damaged.
Your item is defective.
You receive the wrong item.
An item is missing from your order.

Please contact us at support@tidly.shop and include your order number and clear photos or videos of the issue when requested.

We will review the issue and, where appropriate, provide a suitable resolution, which may include a replacement or refund.

For items that arrive damaged, defective, or incorrect, we will provide return instructions when a return is required.

Return Shipping

For approved returns due to a damaged, defective, or incorrect item, Tidly will provide appropriate return instructions and will determine the applicable return shipping arrangements based on the circumstances.

For returns due to a change of mind or other reasons not caused by a product defect, damage, or fulfillment error, the customer may be responsible for return shipping costs unless otherwise stated by Tidly.

We do not guarantee free return shipping for all returns.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return due to their nature or applicable restrictions.

These may include, where applicable:

Perishable goods, such as food, flowers, or plants.
Custom-made, personalized, or specially ordered products.
Personal care or hygiene products that cannot be returned for health or safety reasons.
Hazardous materials.
Flammable liquids or gases.
Other products that are specifically identified as non-returnable before purchase.

If you are unsure whether your item is eligible for return, please contact us at support@tidly.shop before sending anything back.

Sale items and gift cards are non-refundable unless otherwise required by applicable law.

Exchanges

If you would like a different product or variant, the fastest option may be to return the original item, if eligible, and place a new order after your return has been approved.

Exchange availability may depend on product availability.

European Union – 14-Day Right of Withdrawal

If your order is being shipped to a country within the European Union, you may have a legal right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable law and legal exceptions.

This legal right is separate from our voluntary 30-day return policy.

Where the 14-day right of withdrawal applies, the applicable legal requirements and exceptions will take precedence over this policy.

Dropshipping & Fulfillment

Tidly works with third-party suppliers and fulfillment and shipping partners to process and deliver orders.

Depending on the product and fulfillment location, products may be shipped from different locations and may arrive in separate packages.

Because products may be fulfilled by different suppliers or shipping partners, return instructions and return locations may vary depending on the product and the circumstances of the return.

Customers must contact Tidly before returning any product so that we can provide the correct return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will normally be issued to your original payment method.

We will process the approved refund within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@tidly.shop

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@tidly.shop

We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has already been processed, fulfilled, or shipped.

If the order has already been shipped, our normal return process may apply.

If you have any questions about returns, refunds, exchanges, damaged products, defective products, incorrect orders, or order cancellations, please contact our customer support team:

support@tidly.shop

Please include your order number and relevant details so we can assist you as quickly as possible.