Refund policy

Refund & Return Policy

We offer a 30-day window after you receive your item to contact us about a refund or return.

Eligibility
To be eligible, contact us within 30 days of delivery and keep your order number or proof of purchase.

How to start a request
Email us at support@tidly.shop with your order number and a short explanation. Please do not send anything back before we reply. If a return is required, we will give you the correct instructions and address after your request is reviewed and approved. Items sent back without approval may not be accepted.

1) Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, wrong or missing, contact us within 30 days of delivery with your order number and clear photos or a short video. We will offer a replacement or a full refund. In most cases you will not need to send the item back.

2) Change of mind
If you simply changed your mind or the item is not what you expected, but it arrived in good condition, we may offer a 50% refund of the item price, and you can keep the item. We do not ask you to send it back, because international return shipping often costs more than the item itself. Shipping fees (if any) are not refunded in this case.

3) Damage caused after delivery
If an item is broken, damaged or misused after delivery, for example through drops, overheating, cutting, or use outside its intended purpose, we are unable to offer a refund or replacement.

Return shipping
If we ask you to return an item, we will tell you how and where to send it. For damaged, defective or incorrect items, we will arrange or cover the return shipping. We do not require returns for change-of-mind refunds.

Non-returnable items
Perishable goods, custom or personalized products, personal-care or hygiene items opened for health reasons, hazardous materials, and gift cards cannot be returned or refunded. If you are unsure, contact us before sending anything back.

Exchanges
The fastest way to get a different item is to place a new order. Contact us if you need help with a replacement.

European Union: 14-day right of withdrawal
If your order ships to the EU, you may cancel or return it within 14 days of receiving it, without giving a reason, as provided by law. This legal right is separate from, and not limited by, the terms above.

Fulfillment
We work with third-party suppliers and shipping partners, so items in one order may arrive in separate packages and return instructions may vary. Always contact us first.

Refunds
When a refund is approved, it goes to your original payment method within 10 business days. Your bank may need extra time to post it. If 15 business days have passed since approval and you have not received it, contact support@tidly.shop.

Order cancellation
To cancel an order, email us as soon as possible. We will make reasonable efforts to cancel, but this may not be possible once the order has been processed or shipped. If it has already shipped, you can request a refund under this policy once it arrives.