Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at support@tidly.shop.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.

Return Address:
[INSERT RETURN ADDRESS]

Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at support@tidly.shop.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately.

If we confirm that the product is defective due to a manufacturing fault or was damaged during delivery, we will provide a full refund or a free replacement, at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Batteries and battery-powered consumable products cannot be returned due to safety regulations, unless they are defective upon arrival.

We also do not accept returns on:

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return is approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be unused, in its original condition, with all tags, original packaging, and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tidly.shop.