Privacy policy

Privacy Policy

Last updated: August 18, 2026

Tidly operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient online shopping experience (the "Services").

Tidly is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services and where you live, we may collect or process the following information:

Contact Information

This may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number

Payment and Transaction Information

When you place an order, payment information and transaction details may be processed by our payment providers.

This may include:

• Payment method
• Transaction information
• Payment confirmation
• Billing information
• Other information required to process your payment

We do not needlessly store complete payment card information. Payment information is generally handled by third-party payment providers and Shopify according to their applicable policies and security practices.

Account Information

If you create an account, we may collect information such as:

• Username
• Password
• Account preferences
• Account settings

Order Information

We may collect information about:

• Products you view
• Products added to your cart
• Products purchased
• Returns
• Exchanges
• Cancellations
• Previous transactions

Communications

If you contact our customer support team, we may collect the information you provide in your communication with us.

Device and Usage Information

We may automatically collect certain technical information when you use our website, including:

• IP address
• Browser type
• Device information
• Network information
• Unique device identifiers
• Information about how and when you interact with our website

We may use cookies and similar technologies to operate, analyze, secure, and improve our Services.

Sources of Personal Information

We may collect personal information from:

• You, when you create an account, place an order, contact us, or otherwise use our Services.
• Automatically through our website, including through cookies and similar technologies.
• Our service providers, when they process information on our behalf.
• Third-party partners, when permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Process returns, exchanges, and refunds.
• Provide customer support.
• Manage customer accounts.
• Remember preferences.
• Improve our products, website, and shopping experience.
• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use your information to:

• Send promotional emails.
• Send marketing communications.
• Display advertisements.
• Measure advertising performance.
• Provide personalized offers or product recommendations.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication.

Security and Fraud Prevention

We may use information to:

• Protect our website and customers.
• Detect and prevent fraud.
• Investigate suspicious or illegal activity.
• Protect our Services and users.
• Maintain account and transaction security.

If you create an account, you are responsible for keeping your account credentials confidential.

Customer Communication

We may use your information to:

• Respond to customer support requests.
• Communicate about your orders.
• Provide important information about your account or purchases.
• Maintain our customer relationship.

Legal and Compliance Purposes

We may process personal information when necessary to:

• Comply with applicable laws.
• Respond to valid legal requests.
• Protect our legal rights.
• Prevent fraud or abuse.
• Investigate violations of our policies.
• Resolve disputes.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide the Services.

These may include:

• Shopify.
• Payment providers.
• Shipping and logistics companies.
• Fulfillment providers.
• Third-party suppliers when necessary to fulfill an order.
• Customer support providers.
• Technology and IT providers.
• Analytics providers.
• Marketing and advertising providers.

Third parties may process information according to their own privacy policies and applicable laws.

We may also disclose information when required by law, to protect our rights, prevent fraud, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Dropshipping and Third-Party Suppliers

Tidly may work with third-party suppliers and fulfillment partners to process and deliver orders.

When necessary to fulfill your purchase, certain order information may be shared with the relevant supplier, fulfillment provider, shipping company, or logistics partner.

This information may include your name, shipping address, contact information, order details, and other information necessary to fulfill and deliver your order.

We only share information that is reasonably necessary for the relevant service.

Relationship with Shopify

Our Services are hosted and powered by Shopify.

Shopify may collect and process personal information relating to your use of our Services in order to provide, maintain, secure, and improve its services.

Information submitted through our store may be processed by Shopify and its service providers, including in countries other than the country where you live.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy information through Shopify's official privacy resources.

Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep our website functioning.
• Remember preferences.
• Understand how visitors use our website.
• Improve website performance.
• Provide relevant content and advertising where applicable.
• Help prevent fraud and improve security.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the website.

Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or services.

If you follow a link to a third-party website, you should review that website's privacy policy and terms.

Tidly is not responsible for the privacy, security, or content practices of third-party websites that we do not control.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required by law.

Security of Your Information

We take reasonable measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including when necessary to:

• Provide our Services.
• Complete transactions.
• Maintain business records.
• Comply with legal obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements and policies.

The specific retention period may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

• Right to Access: Request access to personal information we hold about you.
• Right to Delete: Request deletion of your personal information where legally applicable.
• Right to Correct: Request correction of inaccurate information.
• Right to Data Portability: Request a copy of certain personal information.
• Right to Object: Object to certain types of processing where applicable.
• Right to Restrict Processing: Request restriction of certain processing where applicable.
• Right to Withdraw Consent: Withdraw consent where we rely on consent as the legal basis for processing.
• Right to Opt Out of Marketing: Unsubscribe from promotional communications.

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send important non-promotional communications related to your orders, account, transactions, security, or other necessary Services.

International Data Transfers

Your personal information may be transferred, stored, or processed in countries outside the country where you live.

When required by applicable law, we will use appropriate legal safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy.

We encourage you to review this Privacy Policy period