Shipping policy

Shipping Policy

Thank you for shopping with Tidly. We are committed to providing a simple and transparent shipping experience.

Order Processing

All orders are processed after payment has been successfully confirmed.

Our standard order processing time is 3–8 business days. This period covers preparing, verifying, and fulfilling your order before it is handed over to the shipping carrier.

Shipping and delivery time begins after your order has been processed and handed over to the shipping carrier. During periods of high order volume, holidays, or circumstances outside our reasonable control, processing may take longer.

Shipping

Shipping is a flat $7 per order, and free on orders of $100 or more. Once your order has been processed and handed over to the shipping carrier, estimated delivery times are:

  • United States & Canada: 7–15 business days
  • Europe: 7–14 business days
  • Rest of the World: 10–20 business days

These are estimated delivery times and are not guaranteed delivery dates. The shipping period does not include the 3–8 business days required to process your order.

Actual delivery times may vary depending on the destination, shipping carrier, product availability, fulfillment location, customs processing, and other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been handed over to the shipping carrier, you will receive a shipping confirmation email containing tracking information when tracking is available. Please allow some time for tracking information to become active after the package has been handed over to the carrier.

Multiple Shipments

If your order contains multiple products, the products may be shipped separately, because different products may be fulfilled by different suppliers or shipping locations. As a result, you may receive multiple packages at different times. Each package gets its own tracking number, and you are not charged extra shipping for split shipments.

Customs, Duties, and Import Fees

For international orders, import duties, taxes, or customs fees (if any) are set by your country’s customs authority and are paid by the buyer. Tidly does not control customs procedures or the fees charged by local authorities.

Shipping Delays

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Customs clearance
  • Weather conditions
  • Public holidays
  • Carrier delays
  • Incorrect or incomplete delivery information
  • High shipping volumes
  • International transportation delays
  • Other unforeseen circumstances

Lost or Missing Packages

If your package appears to be lost in transit or the tracking information has not been updated for an extended period, please contact us at support@tidly.shop and include your order number and tracking information so that we can review the shipment and assist you.

If a package shows as delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery location, and contact the shipping carrier when appropriate.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been processed or handed over to the shipping carrier, we may not be able to change the shipping address.

Contact Us

If you have questions about shipping or delivery, please contact Tidly Customer Support at support@tidly.shop. Please include your order number whenever contacting us about an existing order.